Mapping out a support game plan for your NetSuite solution can be a high-pressure situation. There are more than a few questions to consider — Do you have someone in-house who can manage it? Are you as optimized as you could be? Is SuiteSupport the right option for you? And we haven’t even touched on cost or hiring considerations yet.
This is where a true utility player, like a managed service provider (MSP) can help you skip the “madness” with the confidence of knowing your NetSuite solution is in good hands. The support of an MSP goes way beyond the basics of day-to-day management. Check out our “Final Four” of how an MSP can help you make the most of your NetSuite solution:
Full-Court NetSuite Support
For 24/7/365 coverage, an MSP is hard to beat, whether you need help with quick, one-off questions or someone to have your back during staffing turnover. If your NetSuite management solution is in-house, you’ll likely have to contend with holidays, vacations, turnover, and more, which can present gaps in coverage when you need it most. An MSP is a go-to resource you can rely on at game-time and every time in between.
Plenty of Game-Time Experience
Whoever handles your NetSuite solution needs to know their stuff. Period. An MSP deepens your bench exponentially by adding a full team of experienced NetSuite pros applying their years of experience directly to the management, customization, and optimization of your ERP solution. The value-add of that kind of veteran knowledge is almost incalculable, but it’s a definite bump to any bracket.
Free throw: With an MSP, you’ll likely pay less than the cost of a full-time employee, but with the support of a full team of NetSuite experts.
A Comprehensive NetSuite and Industry-Relevant Playbook
With all that experience comes a substantial playbook for all things NetSuite. To uncover its full value that should include a thorough knowledge of the industry your business operates in. A thorough understanding of that context will impact the customizations, optimizations, and any additional tools and resources your MSP might recommend.
Commitment to the Fundamentals
In those buzzer-beater moments, the final outcome often comes down to those very tactical, everyday tasks that just need to happen. While they may not be as exciting, handling the daily management and updates (like the latest NetSuite release) is a necessary step in keeping your business operating at its best. Working with an MSP to manage these more mundane tasks can free up your star players to focus on those game-winning strategies that will keep your team victorious.
If a managed service provider is the right game plan for your team, put us in to make the NetSuite play. Whether you’re on the offensive or struggling with defense, ManageForce is ready and waiting to be the sixth man you need. Give us a call to see what we can do to transform your team into champions.
Stuck on a game-time decision? Double-check our NetSuite Cheat Sheet before you set your game plan.