In a recent blog post we highlighted why IT service management, commonly referred to as ITSM, should be the foundation of every enterprise database and application management strategy.
As a reminder, ITSM is based on an organizational mindset to optimize service delivery and align business processes with corporate goals. The best ITSM programs feature a customized blend of policies, processes, and procedures, as well as sophisticated technologies for managing the implementation and support of a company’s IT services for peak performance.
Today, we’re taking a dive deeper into the true value that a sophisticated, purpose-built ITSM—managed internally or externally by a managed service provider—provides businesses.
Driving Digital Transformation
In its recent report “IDC FutureScape: Worldwide IT Industry 2018 Predictions,” IDC predicted that by 2020, 60% of all enterprises will have “fully articulated an organization-wide digital transformation platform strategy,” and will be in the early stages of implementing those strategies.
That means it’s no longer a question of if but when, and the sooner, the better. However, rushing ahead into the cloud and other digital spaces without a solid foundation could prove disastrous down the road. And, in the rush to keep up with the ever-accelerating pace of technology, many businesses get tangled in procedural redundancies and inconsistencies that have not been considered in the digital transformation.
An ITSM platform that enables better data, real-time insights, centralized knowledge centers, task management, and more efficient processes gives businesses the foundation they need to efficiently and effectively orchestrate their digital transformation.
Increasing Operational Efficiency
Strong IT is a solid strategic advantage for your entire organization and making certain its management is a well-oiled, optimized machine is no longer “nice to have,” it’s integral to success. To support this, IT needs to go from a reactive model to proactive.
A strong ITSM solution puts your entire IT team on the same page with well-thought out processes that deliver the agility businesses need to keep pace and be swift and responsive.
Providing Transparency and Accountability
Transparency and accountability are key benefits of any ITSM platform worth its salt. Project planning and tracking as well as governance, contract and knowledge management should be at the core of any ITSM strategy. Any and all steps taken should be documented.
A sophisticated ITSM platform can give businesses not only peace of mind but a true competitive edge by operating as the engine of your IT management system. ManageForce has spent years perfecting ITSM and now successfully extends its benefits including dependability, transparency and agility to clients of all sizes.
Learn more about the value of ITSM and how our processes can help today with a free 15-minute consultation.