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How to Avoid NetSuite Staffing Mistakes

Posted by Jaime Slocum | 9/9/19, 1:22 PM

There’s a shortage of NetSuite talent in the IT industry, and as more businesses move to cloud ERP systems like NetSuite, staffing support roles is increasingly tricky. But that doesn’t mean your organization is destined to suffer from a lack of coverage.

Although hiring NetSuite support may not be as simple as a search on Indeed.com to find the perfect candidate, savvy IT managers and CFOs have smart strategies in place to insulate them from talent shortages. Consider these NetSuite staffing best practices to avoid staffing mistakes and help ensure your business’ cloud ERP system runs smoothly with the right staff on hand.

 

Supplement Strategically to Fill Gaps 

At first, having in-house NetSuite support may feel like the best and only way to go.  After all, how much more convenient can you get than your own NetSuite go-to in the office. But often times when companies take a closer look, they find sticking only to internal talent isn’t the best solution for their business. Optimizing an organization’s NetSuite solution takes a range of skills to cover admin, functional, and developer roles, and hiring three full-time employees is rarely in budget.

Rather than spend the time and money to search for candidates who may not possess all the essential skills your organization requires, consider supplementing your NetSuite support with a managed services provider (MSP). By working with an MSP, your business can forgo the costs associated with hiring and paying the salaries of multiple employees, while still receiving 24/7 support from trained NetSuite professionals.

 

Don’t Settle for “Good Enough”

Your NetSuite cloud ERP system is only as good as the people who manage it, and it’s imperative your business has all the bases covered. From implementation to day-to-day admin tasks to ongoing optimization, you want to make sure your NetSuite ERP solution is managed by the best of the best — or else your results will just be “good enough.” Making sure your NetSuite support staff has the necessary skills to manage your organization’s ERP is key, and that begins by identifying the areas of knowledge and proficiency you require. 

Whether you’re using internal resources or hiring new staff, your candidates should possess the core capabilities for NetSuite management. That could include anything from daily “how to?” questions and the ability to make quick updates and fixes when necessary, to ensure end-user simplicity and efficiency, depending on your business’ needs. Because NetSuite requires a wide set of skills, it can be difficult to find them all in one person. That’s where supporting your NetSuite system with a managed services provider to fill skill gaps can help. With this additional resource, you never have to settle for mediocre talent (or an accidental NetSuite admin).

Wondering what support solution makes sense for your business? Check out our

NetSuite Support Cheat Sheet.

 

Get Everyone Internally Onboard (and Trained)

Whether you are contracting staff for a short-term project, hiring an employee for the long-term, or partnering with a managed services provider, maximize your teams’ talents and skills with adequate training. Don’t silo off your NetSuite professionals — instead, allow them to share their skills with your whole team. Engaging and training staff across your organization will improve your business as a whole and help close the NetSuite knowledge gap to ensure your systems have support from a large base — not just one or two people.  And if you go the managed services route, be sure to seek a partner who is committed to sharing knowledge with your team.

Finding the right people for your  NetSuite support can be an expensive and strenuous process. With the breadth of skills required to manage a NetSuite cloud ERP system, it may feel impossible to ever find a candidate with the knowledge and proficiency your business depends on. But there is no need to settle — by turning to a  managed services provider for support in filling in experience gaps, you can avoid making time consuming and costly NetSuite staffing mistakes while receiving the full service support your systems needs. 

Want to know more about how a managed services provider can save you time and money? Get your copy of our NetSuite ROI Resource today:

 

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Topics: Managed Services, NetSuite

Written by Jaime Slocum

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