The secret of any strong team comes in playing to every team member's strengths. It’s true in life and it’s true in business. And the best way to set your whole team up for success is to have their roles, areas of strength and tasks clearly defined and assigned.
Yet, time and time again, we see companies splitting support responsibilities for business critical processes like your NetSuite ERP solutions between IT team members, or even cross-training employees from the business side side of the house (e.g. controller, accounting, etc.). In many cases the issue isn’t whether these team members are qualified, but if they truly have the time to commit to managing your support needs closely while working on other business-growing tasks. Not to mention the fact that even the most dedicated of team members are unavailable on week nights, weekends, and holidays.
There’s a better way. These juggling acts are a headache for everyone involved, typically come with a lag in response time, and are unnecessary given the ability to add a capable managed service solution partner to your team.
One of the numerous benefits a managed service provider offers is that its team is available to you 24/7/365. The NetSuite-specific expertise a managed service provider can offer your team is another benefit, especially in the fact that you are provided with a “team” of resources (not limited to a single individual), giving you peace of mind knowing that you’re getting the most out of this investment. And finally, a managed service provider can provide some relief to the ever-growing IT salary (an average of 20%).
Of course access, cost, and expertise are just a few of the advantages of bringing a managed service provider on board; we’ve spelled out the rest for you in the graphic below. To learn more, drop us a line for a free 15-minute consultation: Contact ManageForce
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