When considering the management of your business-critical IT, whether that’s your databases, NetSuite cloud ERP solution, JDE, or the multitude of other enterprise apps on the market, there are countless pieces to consider. Cost, staffing, bandwidth, and the list goes on and on. There’s one piece many businesses fail to consider―IT service management―commonly referred to as ITSM. ITSM is based on an organizational mindset to optimize service delivery and align business processes with corporate goals. The best ITSM programs feature a customized blend of policies, processes, and procedures, as well as sophisticated technologies for managing the implementation and support of a company’s IT services for peak performance.