“Vanilla” Implemented Installation
Somewhat self-explanatory, an Internal NetSuite Administrator is an organization’s internal employee that is tasked with managing NetSuite.
Who we think an Internal NetSuite Administrator is best for
This support option would be best for organizations that currently have an in-house admin and a strong company-wide understanding of NetSuite functionalities. If your organization is in the early stages of implementation or in need of post-implementation support, we recommend you consider another option that can help manage and optimize your NetSuite business processes throughout all stages.
NetSuite Professional Services, or “SuiteConsulting,” is NetSuite’s internal consulting organization. Under this support option, implementation is a hands-on project that is jointly managed by a NetSuite Consulting Team and the customer. Typically, organizations in the planning stages of customized business processes or in the early stages of implementation rely on SuiteConsulting for support.
Who we think SuiteConsulting is best for
If your business has an existing knowledge of NetSuite, and has a basic understanding of which modules you would like to implement and which applications you need integrated, SuiteConsulting could work well for you. However, if you feel your organization would benefit from pre- and post-implementation and integration support, this may not be the best option.
NetSuite Support, or “SuiteSupport,” is not surprisingly the most common support option among NetSuite users in the market today for the basic ongoing support of your (already implemented) NetSuite deployment. SuiteSupport offers 3 levels of varied support that customers can choose from, depending on their own perceived needs.
Who we think SuiteSupport is best for
If your organization already has a solid grip on NetSuite and has implemented and optimized the system, we think SuiteSupport will provide value with basic support needs. Organizations that feel they need dedicated personnel and will not be able to have their problems solved via email or a call center might prefer Managed Services or an Independent Consulting Firm.
We use the word “independent” in this case to describe a consulting firm that is independent from NetSuite, typically in one of NetSuite’s structured partner programs. Similar to NetSuite Professional Services or SuiteConsulting, the Independent Consulting Firm specializes in specific deadline-driven NetSuite projects (i.e. system integrations).
Who we think an Independent Consulting Firm is best for
This support option is best for organizations that need support solely with deadline-driven project initiatives, such as adding a new business unit, adding a new module, or a system integration; no ongoing support of the deployment is needed.
Managed Services provide your organization with a full team of NetSuite experts with 24/7/365 availability to manage, integrate, and optimize your NetSuite ERP system.
Who we think a Managed Service Provider is best for
This support option is great for organizations that prefer a full team of NetSuite experts available to them 24/7/365. The Managed Service Provider is also a great choice for business that want their internal IT team to spend time focusing on strategic initiatives, because the MSP can take care of the more tactical.
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