Insights

The search for the right NetSuite support can be overwhelming, with various options ranging from in-house IT to a managed services provider (MSP).  In our recent webinar, Know Your Options With Your NetSuite Support, we discussed the five most common NetSuite support options on the market and  answered a lot of great questions from our audience. 

With data being the lifeblood of your business, it’s crucial for every organization to keep well-managed databases. Having the right database management skills and the diligence of following best practices for the proper maintenance and optimization of its databases strongly impacts the overall health of an entire organization.  The knowledge and skills your organization’s database administrators must possess are crucial in facilitating the health, availability, and performance of a database. Since DBAs are required to consistently optimize database performance and handle any situation that may arise, they must be diligent in following best practices for database management.

Every day you may juggle a laundry list of urgent IT initiatives to keep your business moving forward. It’s inevitable that certain tasks will be prioritized, others will be pushed off, and some will possibly be lost in the mix. Unfortunately, for some organizations the support for their JD Edwards system all too often falls into this last category, and failure to find reliable resources and the proper JDE ERP support can have serious repercussions.

As digital transformation has accelerated across the corporate landscape and organizations race to the cloud, a significant skills gap has emerged in its wake. That rate of innovation has left many struggling to find qualified, expert resources for managing their cloud-based ERP systems including JD Edwards (JDE), along with leveraging the unique automation, machine learning, scalability, disaster recovery, etc. opportunities that come with it.

When you’re considering what’s the best NetSuite support option for your business, you must first answer the question: internal or external? At first glance, in-house NetSuite support may seem like a no-brainer (your employees know your company inside and out, right?), but it's important to think critically about this decision to determine if it will allow your organization to get the most from your NetSuite investment. 

There’s a shortage of NetSuite talent in the IT industry, and as more businesses move to cloud ERP systems like NetSuite, staffing support roles is increasingly tricky. But that doesn’t mean your organization is destined to suffer from a lack of coverage.

  “In life, change is inevitable. In business, change is vital.” ~ Warren G Bennis Have you asked yourself this question? “Are my current database management needs the same as they were five years ago?” As the industry evolves over time, the needs of your business transform as well. If you haven’t reevaluated your database management support requirements in some time, it’s likely your organization’s needs have changed. When it comes to managing your enterprise database system, what works for one company may not always work for another; and what may be best-suited for your business at one point in time may not always be the best fit in the long run. This includes factors outside of your organization that may have changed (i.e. technological shifts, new platform offerings, product/service choices, etc.). This is why it’s important to assess where you currently stand with your database management support strategy, and if necessary, make those changes that will lead your organization towards growth and success. 

If you think working with a managed service provider (MSP) to help support your NetSuite ERP solution just means working with a remote team available to answer your questions, it’s time to let you in on a little secret: The right MSP partner should feel like an extension of your team, keeping your cloud ERP solution running smoothly while constantly looking for ways to make it work even better for your business. They should be more than admin support and have a  balance of admin, analyst, and developer skills to complement, extend and add significant value to your NetSuite solution. Investing in finding the right MSP partner will help you:

Being the heart of your business, your databases house all the critical data of your entire organization; so it’s imperative to keep them well-managed by having the right database management skills.  If there are missteps or holes in your database management, these can have a detrimental impact on your entire business. Well-organized and efficiently-run databases are crucial to your daily operations, as well as to the future growth and overall success of your organization.  

When it comes to the management of your NetSuite cloud ERP solution, having the right skills is over half the battle. The actual skills needed will change from business to business and may even change within an organization over time. It’s imperative to identify a support solution that not only keeps pace but can also pivot with your changing needs.