Insights

 The need for user-friendly processes, speed, and economies of scale has many businesses thinking that in-house support is the best option for efficient IT management,  but in many cases that’s not true. On the surface, having in-house NetSuite support may appear convenient, however appearances can be deceiving.

In-house support for mission-critical technology like your NetSuite ERP solution may sound like a dream in theory, but in practice it can be a nightmare if you don’t have the full support you need. To fully optimize your NetSuite solution, your support needs to go well beyond just daily admin to include a mix of admin, functional, and developer roles.

Mapping out a support game plan for your NetSuite solution can be a high-pressure situation. There are more than a few questions to consider — Do you have someone in-house who can manage it? Are you as optimized as you could be? Is SuiteSupport the right option for you? And we haven’t even touched on cost or hiring considerations yet.

The “Accidental DBA” is a database management pitfall we’ve covered before, but it’s one we see all too often and bears repeating. The name itself speaks to less-than-ideal database management circumstances. Picture this: An under-qualified IT team member (through no fault of their own) is left with the charge of managing the company’s most critical data, simply because they have the most bandwidth (probably not enough) and a “good enough” database management knowledge base (but far from being an expert). While this solution may keep things running for the most part, your databases deserve (and need) more than “good enough.”

Modern organizations are leveraging cloud-based database solutions more and more for increased accessibility and flexibility. However, even with the improved efficiencies of the cloud, databases still need consistent monitoring and support to optimize performance and handle any situation that may arise. As database solutions evolve and improve, so too do the demands and requirements of managing them.

Your databases are pivotal to the day-to-day productivity and overall success of your organization, but they’re also very complex systems with many moving parts. To keep them well-managed you need support that can handle the normal, everyday processes as well as one-off issues and emergencies.

When it comes to the management of your databases, there’s a lot to consider. This technology is at the core of your company, and without it, most of your business processes would come to a screeching halt. Making sure it’s getting the support it needs is crucial.

The world of enterprise IT is constantly evolving. In ERP systems alone, there has been a significant shift from companies being largely tied to on-premise architectures to a more flexible cloud and SaaS model. NetSuite has been a critical player in this move to the cloud with an ERP solution that’s been cloud-based from the beginning.

As much as those of us in the business of IT would like to believe it, the truth is most executives don’t have the optimization of their ERP systems top of mind at all times. And frankly, you shouldn’t have to. A solid ERP solution should be practically invisible to those who need it, with the heavy lift of keeping it running smoothly tucked away with the watchful eye of your IT team.

With the introduction of NetSuite’s most recent upgrade, the 2018.2 Release, which officially launched in July, NetSuite customers (especially those in the services industries) were once again showered with a seemingly endless array of new and improved features.