Insights

The search for the right NetSuite support can be overwhelming, with various options ranging from in-house IT to a managed services provider (MSP). In our recent webinar, Know Your Options With Your NetSuite Support, we discussed the five most common NetSuite support options on the market and answered a lot of great questions from our audience.

When you’re considering what’s the best NetSuite support option for your business, you must first answer the question: internal or external? At first glance, in-house NetSuite support may seem like a no-brainer (your employees know your company inside and out, right?), but it's important to think critically about this decision to determine if it will allow your organization to get the most from your NetSuite investment.

There’s a shortage of NetSuite talent in the IT industry, and as more businesses move to cloud ERP systems like NetSuite, staffing support roles is increasingly tricky. But that doesn’t mean your organization is destined to suffer from a lack of coverage.

If you think working with a managed service provider (MSP) to help support your NetSuite ERP solution just means working with a remote team available to answer your questions, it’s time to let you in on a little secret: The right MSP partner should feel like an extension of your team, keeping your cloud ERP solution running smoothly while constantly looking for ways to make it work even better for your business. They should be more than admin support and have a balance of admin, analyst, and developer skills to complement, extend and add significant value to your NetSuite solution. Investing in finding the right MSP partner will help you:

When it comes to the management of your NetSuite cloud ERP solution, having the right skills is over half the battle. The actual skills needed will change from business to business and may even change within an organization over time. It’s imperative to identify a support solution that not only keeps pace but can also pivot with your changing needs.

The need for user-friendly processes, speed, and economies of scale has many businesses thinking that in-house support is the best option for efficient IT management, but in many cases that’s not true. On the surface, having in-house NetSuite support may appear convenient, however appearances can be deceiving.

In-house support for mission-critical technology like your NetSuite ERP solution may sound like a dream in theory, but in practice it can be a nightmare if you don’t have the full support you need. To fully optimize your NetSuite solution, your support needs to go well beyond just daily admin to include a mix of admin, functional, and developer roles.

Mapping out a support game plan for your NetSuite solution can be a high-pressure situation. There are more than a few questions to consider — Do you have someone in-house who can manage it? Are you as optimized as you could be? Is SuiteSupport the right option for you? And we haven’t even touched on cost or hiring considerations yet.

NetSuite’s latest release, 2019.1, includes several features that will directly benefit advertising, media, and publishing companies.

NetSuite’s 2019.1 release is almost here bringing useful new features and benefits for software companies.