"Nowadays, the term outsourcing is mostly used to describe increasingly cost-centric services garnered in broad, cattle-call situations. Quite simply, it's just not what it used to be."
--ManageForce Strategy Brief, "Right-Sourcing™ Your Database Management"
Making the Jump to Outsourced Managed Services
In part 1 and part 2 of a previously published blog series, I talked about the planning, organization, and ongoing support involved when you make the commitment to adopt ERP. That leads us, now, to whether or not you should outsource or do everything in-house. When it comes to the benefits of outsourcing, letting hired hands do the technical heavy lifting has definite advantages. However, no two enterprises have the same requirements or resources, so right-sourcing is the key to maximizing those advantages.
What is Right-Sourcing?
Right-sourcing is about finding the proper balance of services across support areas whether the need is in database administration, managed application or IT services, functional support, or highly specialized development customization.
The concept of outsourcing burst onto the business scene in the 1990s and any company wanting to be considered savvy jumped on board. Outsourcing has gone through many different iterations and types of offerings, but one thing that has remained clear is that in the world of managed service providers there simply can not be a “one size fits all” model.
If your business is looking to work with an external team of DBAs or specialized experts, it’s thoroughly beneficial to find a partner that has the ability to adapt and create a service delivery solution that fits your specific needs. The practice of carefully assessing your company’s needs and finding vendors that can craft a service delivery model with the necessary tools (ITSM platform), processes (program management system), and resources to really optimize your business’s performance is what we refer to as right-sourcing.
Right-sourcing is crafting the optimal combination of people, processes, and tools. If you chose to outsource vital database support, for example, the best solution lies in the unique blend of the people, processes, and tools set up to manage it—and you don't get the proper blend from a "one size fits all" approach.
You’ll need to look internally at your operations and identify where and how you need the most support. Identify inefficiencies or areas where your internal team’s expertise would be put to more valuable use. If you can offload the “chore” support tasks from your internal team and find a group of experts to manage them instead, you will free up your team to work on “core” business projects—like IoT or Big Data implementation. The goal is to find ways to optimize overall business performance by finding experts that can improve the management of daily support tasks and letting your internal team focus on projects that drive revenue and grow the business.
The Benefits of Right-Sourcing
A guiding principle of right-sourcing is in the proper application of its method: right-sourcing allows your IT department to either dial up or down the level of outside support needed at any time.
Before we go into the “how” of right-sourcing, let's look at its benefits. By right-sourcing database management, you can:
- Invest more time and focus on strategic planning to:
- Take advantage of game-changing technologies, go mobile, and plug into the vast resources of the cloud—SaaS and business intelligence, to name only two.
- Ready your IT people for "pop-up" projects—e.g. acquiring of outside data and end-users as a result of new business growth or expansion.
- Be ready to migrate to a new version of your application platform or modernization—to a private cloud, for example.
- Generate and drive income from mobile technology, as well as marketing or sales initiatives.
- Work with the experts, who can make your enterprise applications more efficient to:
- Focus on resolving IT support problems in-house and at low cost.
- Properly plan, scope and do the ROI analysis for complex, large-scale efforts and long-term projects.
- Troubleshoot and perform root-cause analysis to find and fix the source of recurring issues.
- Help generate accurate documentation for end-users and IT.
- Do more with native functionality vs. expensive “workarounds” or third-party add-ons.
- Reform your budget process so that it is proactive, rather than reactive, in order to:
- Stay flexible in your staffing costs.
- Get a handle on IT investments and how they relate to business needs.
- Maximize ROI for applications by being smarter and more efficient.
- Cultivate "internal customer service" to:
- Strengthen relationships with all your players—including application user groups and leaders within the business.
- Get the right information to decision makers in the user-friendly format most helpful to them.
- Monitor and ensure excellence and consistency in end-user experience.
- Align your database architecture with business processes and objectives.
- Consider the needs of remote, traveling, or field-based employees, including the need for secure, mobile access.
- Get more out of limited or fewer resources to:
- Access on-demand, senior-level experts when needed.
- Work with a dedicated team—even if you don’t require full-time employees.
- Acquire a source of temporary niche talent from a trusted provider.
The ManageForce Custom Approach
The ManageForce philosophy of a custom, right-sourced approach to managed IT services is based on the following two assumptions:
- IT leaders need to question everything about their business systems and ask the following probing questions:
- Is the organization up to the challenge of responding to crucial business needs?
- If not, how does it need to change?
- If it needs to change, does it have the right understanding, skills, and processes to change and be competitive?
- Your vital databases work hard each day and are an indispensable element of your business operation. But:
- In today's world of big data, the database environment has become more complex and difficult to manage.
- Big data has become a source of untapped potential for just about everyone.
- In today's market, exploring the importance of database management options is strategic.
What's in it for you, the CEO or the IT Leader?
A new approach to database management combined with intelligent right-sourcing has huge benefits. Those benefits can accrue without additional full-time employees or pricey consulting firm resources. That translates further into saving development costs and further taxing over-extended internal resources.
Right-sourcing is about finding the ideal balance—whether the need is in database administration, managed application or IT services, functional support, or highly specialized development and customization. That's where we come in.
Why ManageForce is your Source
You have specific and unique database management challenges. We have the double-edged experience level—both from the customer and vendor perspectives. What we do is create the most sensible and pragmatic approach possible to solving your database management challenges. We are the ideal source to optimize your technical performance.